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SERVICE COORDINATOR

Job Description

Entry level position as a Service Coordinator (SC) for C&D, you will conduct daily interactions with customers, technicians, and management in your assigned region. The SC will develop a professional relationship with the primary customers in their assigned region, building and strengthening our partnership. The SC becomes the primary point of contact for information on a job – ETA, status, parts – and relays this information to the Help Desk and Regional Field Manager via dispatching software, telephone, or email. The SC will receive, process, and track jobs in their assigned region through to completion. The SC maintains a job board, reflecting status in Service Fusion and the collective Job board.

Summary

Manages Work Order Processing Model
Monitor the Key Performance Indicators – First time completion, response time, and repair time
Monitor phone, email, and dispatching software throughout the day
Receive and process work orders
Dispatch Technicians
Provide customers realistic ETAs – update as changes occur
Provide Help Desk updates on jobs
Provide Regional Field Managers updates on aging jobs or issues
Monitor Technician progress throughout the day
Conduct daily update with Operations Team to discuss open jobs
Review previous day’s work orders and forward to Operations Team as appropriate
Deconflict personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
Initiate and foster a spirit of cooperation and teamwork within and between departments.
Achieve positive work results by establishing priorities, monitor work progress, revise schedules, resolve problems, and report results through daily/weekly meetings and reports.
Maintain safe, clean and organized work environment.
Facilitate the training of new employees.
Manage multiple forms of communication (phone calls, text, email, etc.) simultaneously.
Develop thorough knowledge of the Company's operating standards, policies, directives, and safety instructions pertaining to the assignment.
Other duties as assigned by supervisor.

Requirements

Demonstrated initiative – take charge
Strong problem-solving skills – analyze, recommend, resolve
Adaptable to demanding and changing operational tempo
Experience managing service personnel
Strong management skills
Excellent interpersonal skills and a collaborative management style
Proven ability to thrive in a fast paced, technology driven service environment.
Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
Extensive skills in Microsoft Office Products.
Exceptional organizational skills.
High School Diploma or GED required; Associates degree or higher, preferred.
The selected candidate will be required to pass a criminal history background check.

About C&D Industrial Maintenance:

C & D Industrial Maintenance is a Family-Veteran owned small business that specializes in the service and repair of loading dock equipment, commercial roll-up doors, compactors and balers.

Job Type: Full-time

Pay: Based on experience

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Overtime

Work Location: In person

OVERHEAD DOOR TECHNICIAN

Job Description

We are looking for technicians experienced in the installation, repair, and service of overhead doors and dock equipment. Trash Compactor, Baler or Automatic Gate Experience is a bonus. Each Technician is issued a service truck to take home and operates independently on most days. This job requires long hours, on-call rotation, and a strong work ethic

Techs are paid portal to portal.
AAADM Certification is a plus but not required.
IDEA Certification is preferred.

C &D Industrial Maintenance provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.